Sci-Supply offers a 30-day return privilege policy.
The following guidelines apply:
- All returns must be accompanied by a Return Material Authorization (RMA) number. To request an RMA, please contact our customer service department at 1-800-975-5612 or firstname.lastname@example.org.
- RMA numbers are valid for 15 days from the date of issuance.
- Sci-Supply will accept merchandise (in original condition) for refund within 30 days of product shipment.
- All products must be returned in like-new condition, including original packaging, all documentation and accessories. Charges will be applied for all missing accessories or parts.
- Sci-Supply will not accept items that have been physically damaged or misused.
- Shipping and handling charges are non-refundable. (Including all refused and unaccepted packages.
- For orders placed with promotional rate or free shipping offers, actual shipping charges incurred will be deducted from the refund in addition to re-stocking fee.
- A re-stocking fee of 10% will apply to all returned merchandise, excluding damaged and defective merchandise (see below).
Damaged and Defective Merchandise
- Damaged and defective merchandise must be reported within 15 days of customer receipt.
- Damaged and defective merchandise will be replaced with an identical item at no charge to the customer.
Return AddressSci-SupplyAttn: Returns4760 Industry DriveFairfield, OH 45014