Q: What is Free Economy Shipping?
A: Free economy shipping is the slowest possible shipping method. Free economy shipping is only available to the lower 48 states, excluding HI and AK. It's free and economical for a reason and yes it comes with tracking. If you're reading this and asking if you should pay extra for shipping the answer is yes. Transit times for free economy shipping using postal bulk rate mail products can in some rare cases exceed 2 weeks. For additional information, please visit our Shipping and Promotions page.
Q: Do you ship your products outside of the USA?
A: We ship worldwide. To estimate the shipping cost to your country, simply add an item to your cart using the "add to cart" button. When you add an item to your cart, the website will allow you to estimate shipping based upon the destination entered. You can add additional items to your cart by selecting the continue shopping link at the top of the shopping cart. Shipping charges are automatically adjusted for each item added or removed.
Q: How can I get a shipping estimate?
A: To estimate shipping, simply add an item to your cart using the "add to cart" button. When you add an item to your cart, you can use the shipping estimator on the website. You can add additional items to your cart by selecting the continue shopping link at the top of the shopping cart. Shipping charges are automatically adjusted for each item added or removed.
Q: How are orders handled - please explain the process?
A: When you place your order, you will receive an automated order confirmation with order details sent to your registered email address (within 12 hours of order). Order processing typically takes 2-3 business days. If you are in a hurry, please contact us via email at firstname.lastname@example.org (please include order #) to see if we can accommodate you. Orders via next day air will ship by the next business day (we will contact you if there should be any delay).
Q: How will I know when my order ships - do you supply tracking information?
A: You will receive an automated email on the day of shipment containing tracking information for your order.
Q: How long will Fedex Ground or Ground Home Delivery take?
A: Please refer to the map above that identifies APPROXIMATE transit time for Fedex Ground shipments from our warehouse in Hamilton, OH.